Introduction
We understand that circumstances can change, and you may need to cancel a project with Digital Mentova. This Refund & Returns Policy sets out the terms for cancellations and refunds across our services, including lead generation, SEO, paid advertising, social media marketing, and website & app development.
Cancellation Process
To cancel your project with Digital Mentova, send written notice by email to hello@digitalmentova.in. We'll acknowledge your cancellation request by email within 2 business days.
Refund Policy
Non-refundable services. Because of the time-sensitive nature of our work and the custom strategy involved, the following are generally non-refundable once work has started:
- Project strategy and planning
- Content creation (written, visual or audio)
- Campaign setup and execution
- Website and app development work
Lead generation refunds. We commit to delivering the agreed number of qualified leads within the agreed timeframe. You may be eligible for a partial refund under the following conditions:
- Qualified leads, defined: A "qualified lead" is a potential customer who meets criteria you set, including expressing genuine interest on first contact, having budget for your offering, and making an enquiry about your product or service.
- Your responsibilities: You define the qualified-lead criteria with us up front in the agreement, contact leads within 24 hours of them landing in your CRM, and give us feedback on each lead — categorised as Interested, Not Interested, Unreachable, or Invalid, with a reason for the latter three.
- Our verification: We may follow up directly with leads marked Not Interested, Unreachable, or Invalid to verify your feedback and check whether they could still convert.
- Refund eligibility: If, after reviewing your feedback and our own verification, we fall short of the promised number of qualified leads, you will receive a written apology and may be eligible for a refund of the shortfall.
- Refund calculation: In a shortfall, we deduct the cost of the qualified leads already delivered from the total project cost and refund the remaining amount within 15 working days.
Partial Refunds (Subject to Review)
In exceptional circumstances — an unforeseen project termination, or a significant change in project scope — we'll consider a partial refund on a case-by-case basis. Reach out to us directly and we'll walk through the specifics with you.
No Refunds
We won't issue a refund where:
- The cancellation request is received after work has already begun on the project.
- Project delays were caused by the client — for example, unresponsiveness or late approvals.
- Dissatisfaction with results stems from factors outside our control, such as market conditions or expectations that weren't part of the agreed scope.
Important Note
Digital Mentova reserves the right to deduct any outstanding fees or expenses incurred before cancellation from any refund amount due.
Contact Us
Questions about this policy? Reach us at:
Email: hello@digitalmentova.in
Phone: +91 93546 73220
Address: Noida, Greater Noida, Uttar Pradesh 201310, India