1. The Basics
These terms cover how we work together once you're signed on with Digital Mentova — what we deliver, how billing works, and where the responsibility lines sit. By using this website or signing up for any of our services, you're agreeing to what's below.
2. Our Services
We provide SEO, Paid Advertising, Social Media Marketing, Website Services, Content, Branding, Lead Generation and the other services described on this website. The exact scope for your account — deliverables, timelines, channels — gets confirmed separately in a proposal or agreement before any work starts.
3. Ad Spend
Ad spend is separate from our fee and moves directly from your card or bank account to Google, Meta, LinkedIn or whichever platform we're running campaigns on. We never touch that money or mark it up — our fee only covers strategy, setup, creative and day-to-day management.
4. Payments
Fees are set out in your customised quotation and billed as written in your agreement. If a payment is late, we may pause active campaigns until the account is settled — we'll always give you a heads-up first.
5. What We Need From You
We move fastest when we get timely feedback, access to your ad accounts and website, and honest information about your business and goals. Delays on approvals or access from your side will push back timelines on ours.
6. No Guaranteed Results
We work hard to hit the numbers in your strategy, and we're proud of our track record — but no agency can honestly guarantee a specific ranking, lead count, or sales figure. Results depend on your market, your offer, your sales follow-up and platform algorithms, alongside our work, and none of that is fully in our control.
7. Who Owns What
Once an invoice is paid in full, the deliverables built specifically for you — your website, ad creatives, content — are yours to use. Our internal processes, frameworks and pre-existing tools remain ours. Any stock photography, fonts or licensed assets are subject to the license they were bought under.
8. Confidentiality
Anything you share with us about your business stays with your account team. We don't share client data, strategy or performance numbers outside Digital Mentova unless you ask us to.
9. Ending the Relationship
Either side can end an engagement with 30 days' written notice. You'll be billed for work completed up to that point, and we'll hand off whatever assets and data you're entitled to.
10. Liability
We're not liable for indirect losses — like lost profits or missed opportunities — arising from our services, beyond the fees you've paid us in the preceding three months. Nothing here limits liability in ways the law doesn't allow.
11. Governing Law
These terms are governed by the laws of India. Any dispute will be handled in the courts of Noida, Uttar Pradesh, India.
12. Changes to These Terms
We may update these terms as our services evolve. The version on this page is always the current one — we'll flag anything major directly to active clients.
13. Questions
Reach out any time at hello@digitalmentova.in if anything here needs clarifying.